57ph Casino — Privacy Policy

1.Introduction & Scope

57ph ("57ph", "the Platform", "we", "us", "our") operates the online gaming platform available at 57ph.club and is committed to protecting the privacy and personal data of all users. This Privacy Policy ("Policy") describes how 57ph collects, uses, stores, shares, and protects personal information in connection with the provision of its online casino, sports betting, bingo, and related services.

This Policy applies to all individuals who interact with 57ph, including registered account holders, prospective players who browse 57ph.club without registering, and individuals who contact the 57ph support team. It applies regardless of the device or method used to access the platform — mobile browser, desktop browser, or any other means.

This Policy must be read in conjunction with the 57ph Terms & Conditions, which also govern your use of the platform. Terms defined in the Terms & Conditions carry the same meaning when used in this Policy.

2.Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, 57ph is the data controller of the personal information collected through the 57ph platform.

As data controller, 57ph is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing complies with applicable Philippine data protection legislation. If you have questions about this Policy or wish to exercise any of your data subject rights, please contact us through the channels specified in Section 15.

3.Data We Collect

The categories of personal data that 57ph collects in connection with your use of the platform are summarised in the table below:

57ph does not intentionally collect sensitive personal information beyond what is strictly required for regulatory compliance — specifically, government ID documents submitted for age and identity verification. Such documents are processed solely for KYC purposes and are stored securely with access restricted to authorised compliance personnel only.

4.How We Collect Your Data

4.1 Directly from You

The majority of the personal data 57ph holds is provided directly by you during the following interactions:

• Account registration — when you provide your mobile number, create a password, and enter your basic profile information;
• KYC verification — when you upload a government-issued photo ID and any supporting documents requested;
• Deposit and withdrawal requests — when you initiate transactions through GCash, Maya, BPI, BDO, or any other supported Philippine payment method;
• Support interactions — when you contact the 57ph live chat team or submit a support request;
• Responsible gaming tool configuration — when you set deposit limits, session timers, or request self-exclusion from your account settings.

4.2 Automatically

Certain technical data is collected automatically when you access and use the 57ph platform, through the use of server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and session activity data. Please refer to Section 8 for further detail on cookies and tracking technologies used by 57ph.

4.3 From Third Parties

57ph may receive personal data about you from third-party service providers in limited circumstances, including:

• Payment processors (e.g. GCash, Maya) who provide transaction confirmation data;
• Identity verification service providers who assist with KYC document validation;
• Fraud prevention and anti-money laundering (AML) screening services who process data to identify financial crime risks.

5.Legal Basis for Processing

57ph processes your personal data under the following legal bases, as applicable under Republic Act 10173 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing required to deliver the services you have contracted with 57ph — including account management, game delivery, and payment processing;
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations under Republic Act 9160 (as amended), and tax reporting obligations;
• Legitimate Interest: Processing for purposes such as fraud prevention, platform security, responsible gaming monitoring, and analytics, where 57ph's legitimate interests are not overridden by your rights and freedoms;
• Consent: Processing for optional purposes such as marketing communications, where you have given clear and specific consent that you may withdraw at any time.

6.How We Use Your Personal Data

57ph uses the personal data it holds about you for the following purposes:

• Creating and managing your 57ph account, including authentication via your registered mobile number during the 57ph login process;
• Verifying your identity and age in compliance with KYC requirements and Philippine gambling regulations;
• Processing deposits and withdrawals through your chosen Philippine payment method (GCash, Maya, BPI, BDO, QR Ph, GrabPay, 7-Eleven CLiQQ, or USDT);
• Delivering the games, live casino tables, sports betting markets, and bingo services you access on the platform;
• Administering bonuses, promotions, and loyalty programmes in accordance with applicable promotional terms;
• Monitoring your gaming activity to identify patterns that may indicate problem gambling and to administer responsible gaming tools proactively where appropriate;
• Detecting, investigating, and preventing fraud, money laundering, cheating, and other prohibited conduct on the 57ph platform;
• Providing customer support via the 57ph live chat service;
• Sending transactional SMS communications including OTP codes, deposit confirmations, and withdrawal notifications to your registered mobile number;
• Sending promotional communications about 57ph offers, new games, and events — only where you have provided prior consent or where permitted by applicable law;
• Improving the performance, security, and user experience of the 57ph platform through aggregate analytics;
• Complying with applicable legal and regulatory obligations, including responding to requests from PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities.

7.Data Sharing & Disclosure

7.1 Service Providers

57ph engages regulated third-party service providers who process personal data on 57ph's behalf as data processors. These include payment processing partners (GCash, Maya, and banking partners), game software providers (including JILI Gaming and other certified studios), identity verification services, cloud infrastructure providers, and customer support platform operators. All service providers are contractually required to process 57ph player data in accordance with applicable data protection law and 57ph's security standards.

7.2 Regulatory and Legal Authorities

57ph may disclose personal data to competent Philippine regulatory and law enforcement authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies — where required to do so by law, court order, regulatory direction, or where disclosure is necessary to protect the rights, property, or safety of 57ph, its players, or the public.

7.3 No Sale of Personal Data

57ph does not sell, rent, trade, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing companies. Personal data is never used for targeted advertising on behalf of third parties.

8.Cookies & Tracking Technologies

57ph uses cookies and similar technologies to improve your experience on the platform, maintain session security, and gather aggregate analytics data. The types of cookies used by 57ph are:

• Strictly Necessary Cookies: Required for the platform to function correctly, including session authentication (your 57ph login state), security tokens, and load balancing. These cannot be disabled without impairing platform functionality;
• Functional Cookies: Remember your preferences, such as language settings and game lobby layout, to personalise your experience on return visits;
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the 57ph platform to help us identify and address performance issues and improve usability. These do not identify you individually;
• Security Cookies: Used for fraud detection and bot prevention purposes, identifying unusual access patterns that may indicate account compromise or automated misuse.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the 57ph platform. Disabling analytics or functional cookies will not affect access to core services but may reduce the quality of your personalised experience.

9.Data Retention

57ph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and in any case for the minimum periods required by applicable Philippine law. The following general retention principles apply:

• Active Account Data: Retained for the full duration of your account's active life, plus any post-closure regulatory retention period;
• KYC & Identity Documents: Retained for a minimum of 5 years following account closure, consistent with AML obligations under Republic Act 9160;
• Transaction Records: Retained for a minimum of 5 years for financial reporting and regulatory audit purposes;
• Gaming History: Retained for a minimum of 3 years for dispute resolution and responsible gaming monitoring;
• Support Communications: Retained for 2 years after the resolution of the relevant query;
• Inactive Account Data: Where an account has been inactive for 12 or more consecutive months and no regulatory retention requirement applies, 57ph may delete or anonymise non-mandatory personal data.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Where data is anonymised, it may be retained indefinitely for aggregate statistical purposes and will no longer constitute personal data.

10.Data Security

57ph implements a layered security framework to protect your personal and financial data. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 57ph servers during 57ph login and all platform interactions;
• Encryption at rest for sensitive data stored on 57ph infrastructure, including KYC documents and payment method references;
• Two-factor authentication (2FA) via SMS OTP for all account logins, particularly on unrecognised devices;
• Role-based access controls limiting internal staff access to player data on a strict need-to-know basis;
• Regular security vulnerability assessments and penetration testing of the 57ph platform;
• Intrusion detection and real-time monitoring of access logs for anomalous patterns.

While 57ph takes all reasonable and technically feasible measures to protect your data, no online platform can guarantee absolute security. You play an important role in protecting your own data by maintaining strong, unique 57ph login credentials and enabling two-factor authentication on your account.

In the event of a data security breach that is likely to result in a risk to the rights and freedoms of affected players, 57ph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players as required by RA 10173.

11.Your Data Subject Rights

As a data subject under the Philippine Data Privacy Act of 2012, you hold the following rights with respect to your personal data processed by 57ph:

• Right to Access: You may request a copy of the personal data 57ph holds about you and information about how it is processed;
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 57ph's legal retention obligations;
• Right to Object: You may object to the processing of your personal data where processing is based on legitimate interest, including objection to direct marketing communications;
• Right to Data Portability: You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the 57ph support team via live chat or at the email address listed in Section 15. 57ph will respond to all verified data subject requests within 15 business days. In some circumstances, 57ph may be unable to fulfil a deletion request in full where retention is required by law (for example, KYC documents required under AML legislation).

If you are not satisfied with 57ph's response to a data-related request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12.Children's Privacy

The 57ph platform is strictly not intended for individuals under the age of 21. 57ph does not knowingly collect personal data from any person under 21 years of age. If you are under 21, you must not create a 57ph account or provide any personal information to 57ph.

If 57ph becomes aware that it has inadvertently collected personal data from an individual under 21 years of age, it will take immediate steps to delete that data and permanently close the associated account in accordance with its Terms & Conditions. If you believe that 57ph may have collected data from a minor, please notify us immediately via the contact channels in Section 15.

13.Cross-Border Data Transfers

Some of 57ph's third-party service providers — including cloud infrastructure partners and game software providers — may be located in or operate servers in countries outside the Philippines. Where personal data is transferred outside the Philippines in connection with such services, 57ph ensures that appropriate safeguards are in place to protect your data to a standard consistent with RA 10173, including contractual clauses requiring the recipient to process data in accordance with applicable Philippine data protection standards.

57ph will not transfer personal data to international recipients that do not provide an adequate level of protection for personal data, unless specific contractual or other legal safeguards have been implemented and approved by the National Privacy Commission where required.

14.Changes to This Policy

57ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material — meaning they significantly affect how 57ph uses your personal data or the rights available to you — 57ph will notify registered players in advance via SMS to the registered mobile number on file. Your continued use of the 57ph platform following the effective date of any update constitutes your acknowledgement of the revised Policy.

We encourage you to review this Privacy Policy periodically. The current version of the Policy is always available at 57ph.club/privacy-policy.

15.Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 57ph, please contact the 57ph Data Privacy team through the following channels:

57ph will acknowledge all data privacy requests within 3 business days and endeavour to resolve them fully within 15 business days. For complex requests that require additional investigation, 57ph will provide an interim response explaining the expected resolution timeline.

If you are not satisfied with 57ph's handling of your data privacy concern after exhausting the internal complaints process, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC) — the independent regulatory authority responsible for enforcing RA 10173.